Privacy Policy for Aura Plates
Aura Plates is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information obtained from users of our online platform and customers of our fine dining services, bespoke catering, sommeliers' wine pairing, molecular gastronomy tasting menus, and exclusive chef's table experiences. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect various types of information, including personal data, to provide and improve our services to you.
Information You Provide Directly to Us:
This includes information you provide when making a reservation, requesting catering services, subscribing to our newsletters, participating in surveys, or contacting us directly.
- Contact Information: Such as your name, email address, phone number, and postal address.
- Reservation Details: Including preferred dining times, number of guests, specific dietary requirements or allergies, and special requests (e.g., for celebrations, wine pairings).
- Event Specifics: For bespoke catering, this might include event date, location, guest count, menu preferences, and budget.
- Payment Information: While processing reservations or payments, we may collect billing information. However, sensitive payment data such as credit card numbers are typically processed by secure third-party payment processors and not stored directly by us.
- Feedback and Preferences: Information you provide through feedback forms, reviews, or direct communication, including your dining preferences and interests.
Information We Collect Automatically:
When you visit our online platform, we may automatically collect certain information about your device and browsing activity.
- Log Data: Information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. These are used to enhance your experience, analyze trends, administer the platform, and gather demographic information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
How We Use Your Information
We use the information we collect for various purposes to provide and improve our high-end dining experiences.
- To Provide Services: Processing and confirming your reservations, managing bespoke catering events, and fulfilling your requests for specific services like sommeliers' wine pairing or chef's table experiences.
- Communication: Sending you confirmations, updates about your bookings, relevant service announcements, and marketing communications (with your consent where required).
- Personalization: Customizing your dining experience and offerings based on your preferences and previous interactions.
- Improvement of Services: Analyzing usage patterns and feedback to enhance our menu offerings, service quality, and overall customer experience.
- Security and Fraud Prevention: Protecting our services and users from fraudulent or illegal activities.
- Compliance: Adhering to legal obligations and regulatory requirements.
Sharing and Disclosure of Information
We do not sell your personal data to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business and providing services to you (e.g., reservation platforms, payment processors, IT support). These third parties are contractually obligated to protect your information and use it only for the purposes for which it was provided.
- Legal Requirements: When compelled by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
- With Your Consent: We may share your information with your explicit consent for any other purpose not outlined here.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR and Similar Regulations)
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request the restriction of processing of your personal data under certain conditions.
- Right to Object to Processing: Object to our processing of your personal data under certain conditions.
- Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data.
To exercise any of these rights, please contact us using the contact details provided below.
Third-Party Websites
Our online platform may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Aura Plates
- 18 Maxwell Road, #01-08 Maxwell Chambers
- Singapore, Singapore 069114
- Singapore